ESP Utilities Group Ltd hiring Technical Support Engineer in Leatherhead, England, United Kingdom | LinkedIn (2024)
Technical Support Engineer
ESP Utilities Group LtdLeatherhead, England, United Kingdom
ESP Utilities Group Ltd Leatherhead, England, United Kingdom
1 week ago
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Lewis Jordan
Lewis Jordan
Talent Acquisition Specialist
Technical Support Engineer
Our IT systems are an essential supporting service for the wider business that the Head of IT is responsible for delivering with the support of the IT Systems Engineer, IT Network Administrator and Dynamics Analyst. Core services are being moved to Microsoft’s Cloud alongside a Change programme of Digital Transformation implementing Microsoft Dynamics.
This role is highly visible across all internal areas of the business, as well as interacting with external parties. Support the delivery of effective day to day operational IT and communications services across the organisation.
Key Accountabilities
Day to day fault analysis and troubleshooting
installing, configuring and licencing software
Setting up new hardware
Network patching
Determining requirements for joiners and completing the full new user set up, including user induction.
Closing down leaver accounts
Providing technical support to ESPUG staff in the use of their computers, mobile devices and installed software
Logging and responding to IT support requests from ESPUG staff
Raising issues with third-party service providers, e.g. managed firewall services, software developers, cloud services
Maintenance of departmental documentation
Assisting with keeping the SharePoint based intranet up-to-date.
Essential
Familiarity with a Microsoft domain environment
Understanding and experience of Windows Active Directory; adding users to group, assigning permissions.
Experience supporting users with Windows 10 and Microsoft Office 365, including MS Teams.
Experience with managing Microsoft 365 environment
Experience supporting mobile devices on Intune MDM
Nice to have:
Experience with Dynamics 365
Experience of working with ISO 27001 Information Security standard
Microsoft PowerPlatform
Powershell SharePoint, Teams
Benefits include:
Holidays: 24 days, going up to 25 after 3 years and up to 26 after 5 years of employment. The company gives you the opportunity to buy/sell up to 3 days per year.
Bonus
Enhance Pension
Private Medical Insurance
Life insurance
Employee Rewards Portal: access to exclusive discounts and flexible benefits such as Cycle to Work and EV car Salary Sacrifice Scheme.
Enhanced Family Friendly benefits: Enhanced maternity and paternity pay and paid time off when receiving fertility treatment.
Volunteering day: one day a year fully paid.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Utilities
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